Privacy Policy

Welcome to www.creajewels.com! The protection of your data and your privacy is our top priority. We, CREA JEWELS,Kuyumcukent Sitesi Atölye Bloğu 3.Kat 1.Sokak No:2 Yenibosna 34197 Bahçelievler / ISTANBUL, therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). In the following data protection information, we inform you about the most important aspects of data processing within the framework of our website.

General information

The person responsible pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:

CREA JEWELS 

Kuyumcukent Sitesi Atölye Bloğu

3.Kat 1.Sokak No:2

Yenibosna 34197 Bahçelievler/ISTANBUL

E-mail: info@creajewels.com

Our website uses SSL encryption to protect your data. You can recognise this encryption on every page by the small lock symbol in the browser line.

A third-party provider takes over the services for hosting and displaying our website. All data collected, which is described below, is stored and processed on the servers of this third-party provider. Their software enables us to present our products in an appealing way, to take your orders, to keep track of all orders and to process them. It is therefore the recipient of your data and acts on our behalf. It is based in the USA and is therefore obliged to comply with the Privacy Shield Agreement.

In the following, we will go into more detail about all data that is collected from you, the purpose of its collection, the legal basis for its collection, the duration of data storage and any other recipients of the data.

Newsletter

You have the option of subscribing to our newsletter via our website or our Facebook fan page. To do this, we need your email address, your first name (or a synonym of your choice) and your confirmation that you agree to receive our newsletter. If you would like to receive our newsletter, this data is required, otherwise we will not be able to send you a newsletter. In order to receive more targeted information, you can also voluntarily provide further information on areas of interest, surname, place of residence, Instagram user name, birthday or postcode. We use a so-called double opt-in procedure: as soon as you have signed up for the newsletter, we will therefore send you another confirmation email with a link to verify the registration, with which you can once again confirm your consent to the newsletter. You can unsubscribe from the newsletter at any time. At the bottom of each newsletter you will find a link ("unsubscribe" or "newsletter unsubscribe") which you can use to unsubscribe from the newsletter.

Your newsletter data is stored for us by an external service provider whose software enables us to keep track of all our newsletter customers and to design appealing emails for you. He is therefore the recipient of your data and acts on our behalf. It is based in the USA and is therefore obliged to comply with the Privacy Shield Agreement.

Until you revoke your consent to the newsletter (unsubscribe from the newsletter), your data will be stored for the purpose of sending newsletters (for direct marketing by email).

After unsubscribing from the newsletter, your data will be completely deleted for this purpose within 2 weeks.

The legal basis for the storage of data for our newsletter is your consent.

As an alternative to the complete deletion of your data via the newsletter, you can also send us a request to delete your data from our newsletter. This is possible at any time by post to CREA JEWELS / Kuyumcukent Sitesi Atölye Bloğu 3.Kat 1.Sokak No:2 Yenibosna 34197 Bahçelievler / ISTANBUL or by email to info@creajewels.com with the subject "Datenschutz". In this case, your data will be deleted by us immediately within 48 hours (on weekdays Mon-Fri).

Contact

If you contact us by form on the website, by email or Facebook, you must provide a contact option so that we can answer your enquiry. The data you provide will then be stored by us for 12 months for the purpose of processing the enquiry and in case of follow-up questions. The legal basis for this is our legitimate interest in being able to answer your enquiry and to answer any follow-up enquiries in a specific and customer-oriented manner, thus taking previous enquiries into account. Our emails are hosted by a third party provider who is located within the European Union and acts as a recipient of the data on our behalf. All emails are stored on their servers.

Another third party provider takes over the storage of contacts via email, our contact form and Facebook for us. This enables us to keep track of all customer enquiries and to answer your questions on all channels as quickly as possible. This third-party provider is also a recipient of your data and acts on our behalf. It is based in the USA and is therefore obliged to comply with the Privacy Shield Agreement.

Order process

We would like to point out that for the purpose of simplifying the shopping process and for the subsequent processing of the contract, the browser type, the location and the time of the various page views, the website from which you visited us and the IP data of the connection owner are stored within the framework of cookies, as well as the name, address, e-mail address and, if applicable, the bank details (IBAN, BIC) of the buyer for the purpose of processing the contract. This serves to facilitate the completion of your order process, even if you interrupt your order in the meantime and wish to complete the order at a later time. The legal basis for the data storage is thus our legitimate interest in making the completion of the order on our website as quick and easy as possible for our customers. Some cookies remain stored on the hard drive of your terminal device until you delete them. They enable us to recognise your browser on your next visit. If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you deactivate cookies, however, the functionality of our website may be significantly limited and loading times may be longer.

In the event of an initiated but cancelled shopping process, the data entered by you including your selected goods will be stored by us for an additional 2 weeks. This serves the purpose of making it as easy as possible for you to call up your shopping basket again and to make it easier for you to purchase the goods you have selected. The legal basis for this storage is our legitimate interest in enabling the easiest possible access to the completion of the purchase for our customers (Art. 6 para. 1 lit f (legitimate interest) of the DSGVO).

You can also revoke this storage at any time by sending an informal letter to CREA JEWELS Kuyumcukent Sitesi Atölye Bloğu 3.Kat 1.Sokak No:2 Yenibosna 34197 Bahçelievler / ISTANBUL or by e-mail to info@creajewels.com . In this case, your data will be deleted by us within 48 hours.

When you place an order, the data you provide is required for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot process any orders via our online store and conclude the contract with you.

Data from concluded contracts may also be used to send direct marketing. The legal basis for this is our legitimate interest in informing our customers about other similar products that may be of interest to them after they have placed an order. 

Data is transferred to third parties to the processing bank/payment service provider for the purpose of transferring the purchase price, to the transport company/shipping company commissioned by us for shipping and delivery of the goods, and to our tax advisor for the purpose of fulfilling our obligations under tax law. 

In the event of the conclusion of a contract (an order), all data from the contractual relationship shall be stored until the expiry of the retention period under tax law (7 years). The data name, address, e-mail address, purchased goods and date of purchase are furthermore stored until the expiry of the product liability (10 years). The legal basis for the data processing after an order is therefore the necessity for the fulfilment of the contract (Art 6 para 1 lit b DSGVO). In the case of the conclusion of a subscription model, this period begins with the termination of the subscription.

If you wish to return your order, it is necessary to provide your order number and email address. This allows your order to be identified and a label to be created with your details. The returns portal is managed by a third-party provider, which has its headquarters or the location of its servers in the USA. The third-party provider is therefore subject to the Privacy Shield agreement.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website user-friendly. Some cookies remain stored on the hard drive of your end device until you delete them. They enable us to recognise your browser the next time you visit us. If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you deactivate cookies, the functionality of our website may be significantly limited and loading times may be longer.

Web Analysis - Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The use is based on Art. 6 para. 1 p. 1 lit. f. DSGVO. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website, such as browser type/version, operating system used, referrer URL (the previously visited page), host name of the accessing computer (IP address), time of the server request, is usually transmitted to a Google server in the USA and stored there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We have also added the code "anonymizeIP" to Google Analytics on this website. This guarantees the masking of your IP address so that all data is collected anonymously. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent the collection of data by Google Analytics by clicking on this link Disable Google Analytics . An opt-out cookie will be set, which prevents the future collection of your data when visiting this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must also set the opt-out cookie again. [Note Instructions on how to integrate the opt-out cookie can be found at: https://developers.google.com/analytics/devguides/... We continue to use Google Analytics to analyse data from Double-Click-Cookies and also AdWords for statistical purposes. If you do not wish this to happen, you can deactivate it via the Ads Preferences Manager(http://www.google.com/settings/ads/onweb/?hl=de) . Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help(https://support.google.com/analytics/answer/6004245?hl=de).

Google is based in the USA and is certified for the EU-US Privacy Shield data protection agreement. This means that Google is committed to compliance with the GDPR applicable in the EU for the protection of personal data.

Facebook Pixel

We use the so-called Facebook Pixel on our website. This is a service and product of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, hereinafter referred to as "Facebook". This service is used to analyse, evaluate and track user behaviour. In addition, the data and options available to us allow targeted advertisements to be placed via the Facebook and Instagram channels. If you call up one of our websites on which the Facebook pixel is set, this information is transmitted to Facebook and, if you are logged in to Facebook at the same time, is assigned to your user. This information is not directly accessible to us and we cannot draw any conclusions about the respective user. However, Facebook is also obliged to act in accordance with the standards and applicable data protection regulations, as it is based in the USA and is bound by the US-EU data protection agreement Privacy Shield(https://www.facebook.com/about/privacy). If you would like to prohibit the transmission and storage of data about yourself and your behaviour on our website by Facebook, follow this link to adjust your settings: https://www.facebook.com/settings?tab=ads

Plugins

We use social plugins from Facebook, Twitter, Google+ and Pinterest on our website. Your browser can establish a direct connection with the servers of Facebook, Google, Pinterest or Twitter and transmit data about your user behaviour to them.

Facebook Plugins

Plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. You can recognise the Facebook plugins by the Facebook logo or the "Like" button on our site. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/ When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. Further information on this can be found in the Facebook privacy policy at https://de-de.facebook.com/policy.php

If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Facebook is based in the USA and is therefore bound by the EU-US Privacy Shield to ensure data protection compliant with the GDPR.

Google Plugins

The Google Plus button is used on our websites. Google Plus is a product of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereinafter referred to as "Google"). When you use the button on our website, a connection is established to the Google servers in the USA. In the process, both your IP address and the information about which of our websites you have visited will be passed on to the Google server. If you are also a Google Plus member and logged in to Google Plus while using the plugin, the information collected about the website visit will be linked to your Google Plus account. If you interact with other Google plugins, this information will also be transmitted to Google and stored(https://developers.google.com/+/plugins). All information about your rights and how you can protect your privacy can be found here: www.google.com/intl/de/+/policy/+1button.html.

Google is based in the USA and is therefore bound by the EU-US Privacy Shield to ensure data protection compliant with the GDPR.

Twitter Plugins

Plugins from Twitter are used on our websites. A product and service of Twitter Inc, 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. You can share content from our website on Twitter. This information is then shared with Twitter and also, depending on your settings(http://twitter.com/account/settings), with your followers. You can find more information here: http://twitter.com/privacy

Twitter is based in the USA and is therefore bound by the EU-US Privacy Shield to ensure data protection compliant with the GDPR.

Pinterest plugins

Plugins from Pinterest are used on our website. A product and service of Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (hereinafter referred to as "Pinterest"). If you use this plugin and want to share and/or save one of our contents on Pinterest, this information and also which of our websites you have visited will be transmitted to the Pinterest servers in the USA and, in the event that you are registered and logged in to Pinterest, all information will be linked to your Pinterest user. You can find more information about this here: http://de.about.pinterest.com/privacy/

Pinterest is based in the USA and is therefore bound by the EU-US Privacy Shield to ensure data protection compliant with the GDPR.

Your rights 

In principle, you have the right to get information about all personal data available to us, correction of the data, deletion, restriction, data transferability and objection.

If your data is processed on the legal basis of consent, you have the right to revoke this consent at any time. This does not affect the lawfulness of the processing that took place until the revocation.

If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you are welcome to contact us(info@creajewels.com) or complain to the supervisory authority.

You can reach us by post or email: 

CREA JEWELS Kuyumcukent Sitesi Atölye Bloğu 3.Kat 1.Sokak No:2 Yenibosna 34197 Bahçelievler / ISTANBUL

E-mail: info@creajewels.com

We reserve the right to change this data protection declaration if necessary or to supplement individual points. We therefore recommend that you visit this page regularly to ensure that you are always informed about the current status of the data protection declaration.